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TRCC, which had been evaluating the legitimacy of homeowner complaints, will cease operations next summer.
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One Atlanta company keeps them under control with responsive customer service and homeowner education.
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But company officers say results were "distorted" by charges and writedowns, as well as one fewer reporting week.
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See the top performers in customer service, design, and quality.
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Buyers may be fewer, but they are happier with their builders, according to the latest J.D. Power and Associates New-Home Builder Customer Satisfaction Survey.
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Annual awards based on quarterly rating of quality and service by the builder’s employees.
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Sales may have continued their slow suffering through 1Q2008, but halfway into the second quarter some positive undercurrents have gained force.
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After report reveals Denver builders’ failure to capitalize on leads, pros stress basics such as phone calls and handwritten thank-yous.
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Timely, relevant responses to requests for information are rare.
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Strategy eliminates desire to wait for further price drops.
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New-home buyer satisfaction held its own in 2006, despite the housing slump that began in earnest that year, according to the 11th annual new-home builder customer satisfaction survey, released this morning from J.D. Power and Associates. Nationally, the overall customer satisfaction index score...
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By implementing and continually refining a comprehensive commitment to quality management, Atlantic Builders has since reduced warranty costs to one-quarter of 1 percent of its annual revenue, a savings of about $2,200 per house. The company also has shaved more than a month off its per-house cycle...
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IF YOU WANT TO WIN THE game of repeat and referral business, there is no question that it is won and lost on warranty service. Customer satisfaction hinges heavily on response time to warranty service calls and whether the repair corrected the problem. But builders that truly are committed to...
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A builder’s bankruptcy can be devastating to home buyers.
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Builders play the cards they’ve been dealt to stay afloat.
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Not too long ago, First American Title, one of the industry's largest title companies, found itself on the defensive when some of its large builder-clients complained that its service wasn't cutting it with their customers. “Builders said to us, ‘You guys have to change,' ” recalls Mike Hinkle, a...
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When it comes to customer service, April may indeed be the cruelest month. This is when the dreaded J.D. Power and Associates starts to mail out thousands of surveys to people who bought new homes within the last 16 months. Suffice it to say, if you are only now trying to wow customers with a magic...
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The global marketing information services firm J.D. Power and Associates is widely known for its analyses and rankings of automobiles and home builders, but now the Westlake Village, Calif.–based company has turned its sights on major appliances. In its 2005 Major Home Appliance Study—the inaugural...
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Though some builders are skeptical, consultant Paula Sonkin of J.D. Power & Associates maintains that there is no correlation between the size of the home builder and how well it does on the annual J.D. Power customer satisfaction scores.
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New home buyers are more satisfied than ever with their builders, even as the number of units built and the average price of a house increases